Terms of Service

Agreement to Terms

Welcome to GuestGuidePDF ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website located at guestguidepdf.com and our AI-powered guest guidebook creation service (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service. These Terms apply to all visitors, users, and customers who access or use the Service.

By using our Service, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

Description of Service

GuestGuidePDF is an AI-powered platform that creates personalized guest guidebooks for vacation rental hosts and property managers. Our Service includes:

• AI-generated custom content based on property information you provide
• Professional PDF guidebook creation and formatting
• Templates and design customization options
• Digital download of completed guidebooks
• Customer support and assistance

Account Registration and Security

Account Creation

To use certain features of our Service, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

Account Security

• You are responsible for safeguarding your account credentials
• You agree to notify us immediately of any unauthorized access
• You are responsible for all activities under your account
• We may suspend or terminate accounts that violate these Terms

Prohibited Uses

You may not use our Service to create content that is illegal, harmful, threatening, defamatory, obscene, or infringes on intellectual property rights.

Payment Terms and Pricing

Pricing Model

GuestGuidePDF operates on a one-time payment model. The current price is $29 per guidebook creation, with no recurring subscription fees.

Payment Processing

• Payments are processed securely through Stripe, our payment processor
• We accept major credit cards and debit cards
• Payment is required before guidebook generation begins
• All prices are in USD unless otherwise specified

Refund Policy

We offer a 30-day satisfaction guarantee. If you are not satisfied with your guidebook, you may request a full refund within 30 days of purchase by contacting our support team at support@guestguidepdf.com.

Refund requests will be processed within 5-10 business days after approval.

AI Technology and Content Generation

AI-Generated Content

Our Service uses artificial intelligence technology to generate custom content for your guidebooks. By using our Service, you understand and agree that:

• AI-generated content is based on the information you provide and publicly available data
• Content accuracy depends on the quality and completeness of input data
• Generated content should be reviewed and verified for accuracy before use
• We do not guarantee the completeness or accuracy of AI-generated content
• You are responsible for reviewing and approving all content before publication

Content Responsibility

While we strive to generate high-quality, relevant content, you are ultimately responsible for ensuring that all information in your guidebook is accurate, up-to-date, and appropriate for your guests.

Intellectual Property Rights

Your Content Ownership

You retain ownership of all content you provide to us (property information, images, descriptions, etc.). The guidebooks we create for you, including the AI-generated content, become your property upon payment completion.

Our Intellectual Property

• The GuestGuidePDF platform, software, and technology remain our property
• Our trademarks, logos, and brand elements are protected
• Template designs and formatting systems are our intellectual property
• You may not reverse engineer, copy, or redistribute our technology

License to Use

By providing content to us, you grant us a limited license to use, process, and modify your content solely for the purpose of creating your guidebook. This license terminates upon completion of service delivery or account termination.

User Responsibilities and Conduct

Acceptable Use

You agree to use our Service responsibly and in compliance with all applicable laws. You will not:

• Provide false, misleading, or inaccurate information
• Use the Service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service or servers
• Upload or transmit malicious code or harmful content
• Violate any applicable laws or regulations
• Create content that infringes on others' intellectual property rights

Content Guidelines

All content you provide must be appropriate for a general audience and suitable for guest guidebook purposes. We reserve the right to refuse service for inappropriate content requests.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Service, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

Service Availability and Modifications

Service Availability

We strive to maintain high availability of our Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or due to technical issues beyond our control.

Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our Service at any time with or without notice. We will not be liable for any modification, suspension, or discontinuation of the Service.

Disclaimers and Limitations of Liability

Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI Content Disclaimer

We do not warrant that AI-generated content will be error-free, complete, or suitable for your specific needs. You are responsible for reviewing and verifying all content before use with your guests.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GUESTGUIDEPDF BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF YOUR USE OF THE SERVICE.

Indemnification

You agree to indemnify, defend, and hold harmless GuestGuidePDF and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from your use of the Service or violation of these Terms.

Termination

Termination by You

You may stop using our Service at any time. If you have an account, you may request account deletion by contacting our support team.

Termination by Us

We may terminate or suspend your access to the Service immediately, without prior notice, if you breach these Terms or engage in conduct that we deem harmful to the Service or other users.

Effect of Termination

Upon termination, your right to use the Service will cease immediately. Previously purchased guidebooks remain your property, but you will lose access to our platform and support services.

Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where GuestGuidePDF is incorporated, without regard to conflict of law principles.

Dispute Resolution Process

• First, contact our support team to attempt resolution
• If unresolved, disputes may be subject to binding arbitration
• Small claims court remains available for qualifying disputes
• Class action lawsuits are waived where legally permissible

General Provisions

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email (if you have an account) or by posting a notice on our website. Continued use of the Service after changes constitutes acceptance of the new Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the complete and exclusive agreement between you and GuestGuidePDF regarding the Service, and supersede all prior or contemporaneous communications and proposals.

Contact Information

If you have any questions about these Terms of Service, please contact us:

We will respond to your inquiries within 48 hours during business days.